Q: What is your return
policy?
A:
The FDA
does not allow the return of
used products to inventory, so
please purchase
samples
(where applicable) or look at
our products through a
consultant in your area before
purchasing. See our
Consultant Locator to find
someone in your area or close
by.
Q:
What do you charge for shipping
in the USA?
A:
We ship
via USPS at the following rates:
|
Total Order: |
Shipping Charge |
|
$0 - $3 |
Free |
|
$3.01 - $25 |
$4.50 |
|
$25.01 - $50 |
$6.00 |
|
$50.01 - $75.00 |
$7.00 |
|
$75.01 - $149.99 |
$8.50 |
|
$150.00 and more |
*Free |
*Free
shipping does not apply to
Wholesale orders or
International Shipping
***Insurance is not included in
these shipping rates. If you
would like your order insured
please add a note to your order
or email us at
sales@forevermineralcosmetics.com
and we will invoice for the
insurance fees thru PayPal.
Payment must be made prior to
shipping***
Q: What would be the
rate for international shipping?
A:
We will ship internationally
contact us
with the products you would like
to order and we will email you
an invoice through PayPal for
products and shipping. You then
will be able to pay securely
with a credit card.
Q: Do you pay for
insurance on shipped orders?
A:
NO. If you
would like to have your order
shipped insured leave us a
message on the shopping cart
page (see sample box below).
We will send you an email PayPal
invoice for the additional
insurance fees. Every order is
shipped with a delivery
confirmation number at no
additional fees to you. You will
receive this confirmation number
by email when your order has
been shipped.
Q: What if I receive my
order and the contents is
damaged?
A: If
you paid to have your order
insured take your package with
the damaged contents to the
nearest United States Post
Office and make a damage claim.
-
If you did not purchase
insurance and have damages
to products due to improper
packaging contact us within
24 hours
by email
or call 620.664.5600 and
leave your name and phone
number and someone will
return your call.
Q: Do you charge sales
tax?
A:
Yes - to
Kansas residents only.
Q: When can I expect my
order to arrive?
A:
After
allowing 3 business days to process your
order, you can expect your order
to arrive within 7 days of
shipping date. Need to rush your
order just make a note in the
shopping cart checkout page (in
the provided message box) that
you would like to rush this
shipment and we will adjust
shipping fees accordingly. Just
let us know if you need it
shipped Over-Night or Second Day
Air.
Q:
What credit cards do you accept?
A: We accept Visa, MasterCard, Discover and
American Express.
Q: What other forms of payment
do you accept for orders?
A:
We accept personal checks and
money orders. Please note
personal checks must clear our
bank before your order will
ship. This is typically 7
days. Simply download and
print an
order form
and check off the items and
sizes (where appropriate). Fill
in your name and mailing address
where you would like us to ship,
then fill in the payment
information and fax or mail to
our company address:
Forever Mineral Cosmetics
3801 Jupiter Hills Dr.
Hutchinson, KS 67502
If you would like to fax your
order, our fax number is: 620-664-5837.
You can then mail your payment
or request to be invoiced via
PayPal so you can pay with a
debit/credit card or your PayPal
funds. Your
order will be shipped within 3
business days after your payment
is received.
Q: I have a Forever
Mineral Cosmetics Consultant.
Can I order online and give her
credit for the order?
A:
Yes. When you fill in your
name and address there will be a
text box for you to enter your
consultants name so they will be
given credit for the order.
Q:
Can I place an order online and
have it shipped someplace other
than my address?
A: Yes. During the
checkout process you will be
asked if the shipping address is
different from yours.
Q:
Are the colors and shades of
makeup on your website exact?
A: Colors on the internet
are subject to a monitor's color
calibration. Therefore, we
cannot guarantee that what you
are seeing is 100% true to the
color of our products. We
offer sample size foundations on
our Face
page for just $3.00 each.
Q: Do you offer
Application Tips for your
products?
A: Yes,
click here
for this information.
Q: Is animal testing
done on any of your products?
A: No. Forever
Mineral Crushed products and
Forever Mineral Skincare is
hand-formulated in the USA.
No animal testing is ever done.
Q:
I would like to become a Forever
Mineral Cosmetics Consultant.
Who should I contact?
A: Please call us at
620.664.5600 or go to our
Contact
form
to email us.
Q: I noticed you have
several
retail locations where your
products are sold. I have
a retail business and would like
more information about this.
Who do I contact?
A: Please call us at
620.664.5600 or go to our
Contact
form
to email us.
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